5 things to expect from a professional janitorial service

You want to work with a janitorial service, but you don’t know exactly what you want can expect?

A caretaker can take on numerous tasks for you as part of his job. This not only involves everyday cleaning tasks that arise in owner-occupied and rental houses and offices, but also, for example, small repairs, garden maintenance, winter service or apartment inspections with new tenants, planned apartment handovers and much more

There are no clear legal regulations as to how the tasks and their implementation are to be carried out by the caretaker service. However, there are a number of things you should expect from a professional janitorial service.

We have put together an overview of the five most important facts that are crucial for working with a caretaker service.

1. Accessibility

One of the basic requirements for reliable execution of all tasks is good accessibility. This not only applies to regular cleaning activities but also to minor repairs or important information about the house and garden and, of course, in emergencies.

When the order is placed, it should be clear how the caretaker can be reached. Is the contact person available on certain days of the week in a selected period? Do you need 24/7 availability for facility management?

In any case, you can expect a quick response, depending on the problem at hand. Depending on the individual agreement, you should be able to get a suitable contact person from your caretaker service at the agreed times and also be able to reach them by phone.

The ideal solution is to provide a caretaker service hotline that you can use at any time, especially in emergencies. For example, an accident can be contained quickly using an emergency plan drawn up in advance.

2. Punctuality

Have you agreed on regular maintenance cleaning to be carried out on a specific day of the week at a selected time? Then, of course, you can expect the cleaning team to come to you on time and take over the desired cleaning tasks. The same applies, of course, to agreed services such as office cleaning, weekly sweeping service, winter service, repair service, apartment handover or other activities to be carried out individually.

Punctuality is an important basis for long-term cooperation and ensures satisfaction among owners and tenants.

In exceptional cases: Should there be a delay, you can expect your caretaker service to inform you personally in good time. In individual cases, you can then decide when the tasks will be carried out as a substitute.

3. Expertise

A full-service provider offers you the expertise on topics such as cleanliness, func,tionality and security around buildings and outdoor facilities. The specialist knowledge not only includes many years of know-how for carrying out regular tasks but also makes it possible to immediately get an idea of ​​​​damage or malfunctions and to initiate all necessary measures for elimination in a timely manner.

The experience and references of the service provider play a major role here. Based on the references that your caretaker can show, conclusions can be drawn about the satisfaction of other customers. References in various industries and areas also stand for a wide range of specialist knowledge in practice. You can expect your caretaker service to give you insights into existing reference examples.

Professional cleaning service also ensures that the individual members of the team receive regular training and are therefore up to date with the latest knowledge. This makes it possible for staff to be made available specifically for the right tasks.

With the specialist knowledge, for example, surfaces are professionally cleaned, small repairs are carried out reliably or seasonal activities such as winter service are carried out safely.

The use of the latest technology supported the expertise of your caretaker service. In this way, expertise and technical equipment can go hand in hand in order to be able to present you with the best results.

4. Transparency

A professional caretaker service designs its work processes in a process- and, in particular, customer-oriented manner. With the support of regular documentation, for example in the form of a cleaning plan, as well as a clear structure, we can check all work results for you as the client at any time.

All caretaker activities stand and fall with the planning. Together with the caretaker service, you determine in a cleaning plan which tasks are transferred. Not only is information given on the regularity or time, but all details of the measures to be carried out are also recorded. With the help of a log, you as the client can always see which tasks were completed on which day, at what time, and to what extent.

The transparency also ensures that any questions that arise during the collaboration are openly addressed and answered. With the help of transparency, clients and contractors are always informed about current task areas and implementation results and thus also have the opportunity to take any optimization measures.

Do you have questions about the scope of services, technical organization or contract design? Do not be afraid to speak directly to your caretaker service, because you can expect full transparency in the cooperation.

5. Discretion

Privacy is always in the foreground, regardless of whether it is a private household or a company. A professional cleaning company relies on 100 percent discretion.

Private documents are just as taboo for cleaning professionals as business materials. In addition, we commit an experienced cleaning staff to absolute confidentiality. Everything that happens in your household, in your office, or in your company stays there and is not passed on to the outside world.

If you, as the client, have certain requirements in terms of discretion, you can of course expect them from your professional cleaning service. In order to maintain the discretion you want it is best to speak to your service provider directly.

Put all the details in writing in a contract. So you can be sure that your expectations about confidentiality will be fully met.

Compliance with data protection regulations: A professional caretaker service takes the protection of your data very seriously and confirms a data protection declaration in accordance with the Australian General Data Protection Regulation. All security precautions are taken to prevent the misuse of personal data.

Expectations of a professional janitorial service? With our 5 facts, you now know exactly what to expect from an experienced service provider. Besides availability, punctuality is one of the cornerstones of sustainable cooperation. With solid specialist knowledge and transparency at all times, you know that your facility management is in good hands. In addition, you keep a precise overview of all task areas. Discretion should always be a matter of course.