Guide For The Design Of Your Office To Improve The Patient Experience
Every aspect of the design of your dental office including the seating arrangements in your reception area, to the cleanliness of your sterilisation area, transmits an indication.
By incorporating your dental clinic design you are able to demonstrate to those who visit you that you are concerned about their safety, health and well-being. This will enhance the overall experience for patients at your clinic.
We’ll go over and explore the most important insights she provided, such as the importance of a positive experience for patients and the best way to improve the design of your dental office to satisfy your client’s requirements.
What Is The Patient Experience?
While “patient experiences” is often used in conjunction with “patient satisfaction” and are often grouped together but the two concepts are quite different. The measure of satisfaction for patients is the extent to which a particular healthcare encounter was able to meet the needs of the patient.
However patient experience refers to the totality of interactions the patient experiences with any healthcare facility as a whole and is shaped through the environment, cultural processes and the design of the establishment.
Dental clinic interior design encompasses every step of the process the patient experiences in your clinic starting with the appointment scheduling to instructions for home care after the treatment.
What Are The Patient Factors You Should Take Into Account?
Anxiety And Treatment
Many patients find visiting the dentist painful. It is critical to consider the pressures that come with visiting a dental clinic. Most people are thinking of high-lit inspection lighting and sterilised instruments that can make the workplace feel cold and uncomfortable.
Stress levels for patients could be affected by the arrangement and dimension of waiting spaces. In particular, in the event that the waiting area is overly filled with clutter, it may cause anxiety for the facility.
Easy Check-In
The management of your dental professional must be quick and simple for patients to check-in. Inefficient reception areas could cause patients to be frustrated in the event that they have to wait for too long for check-in. This can also result in patients being delayed for appointments.
Control Over Surroundings
Anxiety over medical treatments can be related to anxiety. Patients want to feel relaxed and at ease in their surroundings especially in waiting rooms. Dental clinic furniture design and decor that is fixed can create anxiety because it is difficult to control the environment around them.
You can ease anxiety by offering patients the chance to control their wait time, and also improve the experience of patients at your clinic.
Anxiety: Let Your Heart Open And Relax
While it is crucial to ensure that your dental surgery design is tidy and neutral, warmer colours can ease stress. To lessen the stale feel of a place that’s predominantly cream or white, you could think about adding an accent wall in the reception area, or brightly coloured artwork.
Also, you can minimise the amount of clutter in your waiting rooms and treatments in order to improve the flow of your dental practice and make you relax.
Improve The Connection Between Your Staff And Patients
If you’re opening a dental clinic it is essential to reconsider your design in order to ensure the patient’s needs are at the core of it. This will allow patients and staff to be more comfortable.
The reception is the first point of contact for patients upon visiting your clinic. It may sound simple, but the latest designs usually do not have appropriate signage or directions to aid patients.
Control Modular Design Options, Flexible Decor
What concessions can be made to allow patients greater control over their care and wait times? You can design and embellish in many ways.
You can remove partitions to create private spaces or to create an area to accommodate larger parties. For people who are shy, dental clinic interior layouts offer greater privacy than others. Family members and friends can take advantage of the space.
The flexible decor is a great complement to the design style mentioned above and lets users rearrange rooms to make the space more comfortable or familiar for those waiting for appointments.
The Connection Between Experience For Patients
To know how the design of the dental office affects the experience of patients we will look at the way people communicate.
- Verbal (what we talk about) – – 7 per cent
- Vocal (how we pronounce it and the tone of voice and tone of voice.) – 38%
- Visual (nonverbal cues, including facial expressions, etc.) – 55%
If humans are confusing or uncertain about the message they are relaying in communication, they tend to check out their surroundings to find clues. Similar is the case in the case of patients’ experiences.
If a new client is admit to your office, they’ll typically look around at the surroundings to determine how they will perform, what actions to take and if they feel secure and at ease. Does the design of your dental office effectively communicate the message you wish to convey?
Practical Tips To Use Your Dental Office Design To Improve The Experience Of Patients
An investigation conducted by the Beryl Institute discovered that the three most important factors that create satisfaction for patients include communication and quality of care and control of infections. It offered practical, useful and precise dental office design guidelines to help improve the three areas. Let’s examine each one of the following:
- Communication
- Reception Area
- Visually indicate the best places to go and what you should do.
Patients who are new to the dental office might be confusing as to the right direction to go. It’s therefore important to create your dental practice’s design as clear and simple to follow as you can. Additionally, ensure that an affable face is present to greet them and help in the event of need.
Provide Visual Access To The Location The Area Where Patients Will Be Called To Return.
If patients are in an awaiting room, they might become nervous if they don’t know the exact time when updates on their status or any other information will arrive.
They’ll feel like they aren’t able to relax as they are constantly watching their surroundings. To alleviate your patient’s anxieties take care to address this issue in your dental office’s design. You should clearly indicate where the person will appear for greeting them.
Find Bottlenecks.
Imagine you’re a patient speaking to the receptionist. You’ll notice an en masse line of patients waiting to be seat behind you. Maybe they’re watching your conversation or waiting for you to finish your talk.
Isn’t this scenario triggering anxiety and stress? If you can design logical dental surgery cabinets, you’ll be able to get rid of this issue. Find an approach to improve your reception area to make it more relaxing for patients as well as solve the bottlenecks during check-in as well as check-out.
Consultation Room
Make Sure Your Space Is Secure And Cosy.
Patients are looking to become active participants in their treatment. When designing an area for consultations, be sure the room can make them feel comfortable asking questions as well as listening to you explain your treatment strategy.
Make certain that your home is clutter-free.
The design of your dental clinic should have elements that increase the patients’ impression of and trust in your practice including your credentials and awards that are display on the wall. Be careful not to add excessive elements of design as they could make the space feel unorganise.
Utilise The Latest Technology For Displaying Images With Ease.
Imagine you’re looking to show X-rays or 3D scans when discussing the treatment options in your consultation with the patient. A simple TV screen in the room where you consult allows you to demonstrate your argument and also convey an impression of trust and transparency that is vital when trying to convince the patient to sign off on the treatment plan.